Shipping policy
WTF | Welcome to Florida Shipping Policy
Thank you for shopping with WTF | Welcome to Florida! We are dedicated to providing a smooth, efficient shipping experience. Please read our shipping policy below for details on our shipping rates, order processing, and delivery options.
1. Processing Time
- Order Processing: All orders are processed within 1-2 business days (excluding weekends and holidays) upon receiving your order confirmation email.
- Order Confirmation: Once your order has shipped, you will receive a notification email.
- Order Delays: High order volumes may lead to processing delays. If this occurs, please allow extra time, and we will notify you if there are significant delays.
2. Shipping Rates and Delivery Estimates
We offer Free Standard Shipping on orders over $99. Shipping costs for orders under $99 will be calculated and displayed at checkout.
- Standard Shipping (3-7 business days): $5.99
- Express Shipping (2-3 business days): $15.99
- Overnight Shipping (1-2 business days): $29.99
Please note: Delivery times are estimates and may be affected by unforeseen delays, such as customs or carrier issues.
3. Shipping Availability
- Domestic Shipping: We currently ship throughout the United States.
- International Shipping: International shipping is not currently available.
4. Order Tracking
Once your order has shipped, you will receive a tracking number via email with a link to track your package. Updates may not appear immediately, so please check back periodically.
5. Shipping Restrictions
We do not ship to P.O. Boxes, APO/FPO addresses, or certain remote locations. If any items are restricted for shipping to your location, you will be notified at checkout.
6. Damaged or Lost Packages
- Damaged Packages: If your order arrives damaged, contact us within 48 hours with your order number and photos of the damaged items at WTFloridaswag@gmail.com. We will address the issue promptly.
- Lost Packages: If your package is lost, please contact us within 14 days of the expected delivery date for assistance.
7. Returns and Exchanges
Please see our Return Policy for information on how to return items. Shipping fees are non-refundable except in cases of shipping errors on our end.
8. Contact Us
For any questions or assistance, please reach out to our customer service team:
- Address: 1520 SE 46th Ln
- Phone: 239-955-0314
- Email: wtfloridaswag@gmail.com
- Customer Service Hours: M-F 9:00am to 5:00pm
Thank you for choosing WTF | Welcome to Florida! We look forward to delivering your order with excellence.